Configuring the Order confirmation email (Tickets)

In this article we will show you how to change and add details to your order confirmation e-mails. 

To start off: you need to be logged into the admin online area.
Using the left hand menu, select the Config tab, then the Change Theme. This will open a new page.



On the Theme Settings page, select the Global Ticket email tab. This will open a new window.



Your ticketing website will have a standard default email message already populated. But feel free to check or change it to suit your needs.

You will have full use of the WYSIWYG editor. So you can extra features. We encourage you to be creative.

Remember to click the Save Setting button to apply your changes.



The order confirmation email is sent out to the customer, with the attached message inserted into the email when they place an order.

Important Information

Remember this is a GLOBAL email and is sent out no matter what the event is with every ticket booking. But there is nothing to stop you adding sub-headings for different events.


Please feel free to contact support via email or ring our office if you have questions or need more help.

Contact us on +44(0)1226 294413

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