How to change the Websites logo

In this guide I will explain how to change the logo of the ticketing website. Its very easy to do and only takes a few minutes.


First login to the online admin area. Once you are on the dashboard using the left-hand menu, select the Config tab, then the Change Theme tab. This will open the Theme setting window.



In the new opened window, select the Global Settings tab. Look for where it says Change logo. Next, to change the logo, click the Select Image button.



This will open a folder on your Device for you to select the image you wish to add. Navigate to the image and select the image and click Open


You will see the image has changed. Do not forget to click the Save Setting button to action changes made.


Finally, you can look at your ticketing website and see how the logo looks. If you are not happy with the results, you may want to use a graphics package to improve or manipulate the image to how you want it. Then add the new improved image again.


If you wish to change the size of images or compress them, here is a free online website which may help.


FAQ - Support

We do get support calls to say that they have changed an image, but it has not changed on the website. It has changed, but your device as with all modern browsers has cached the images for improved speed.
You will need to refresh your cache to inform the browser to redownload the images.
PC (Windows) - Hold CTRL in and press F5

To do a hard refresh on Google Chrome on Mac, there are two ways that you can do it: Hold down Shift and click the Reload button. Or Hold down Command, Shift and click the 'R' key.

Important Information

We recommend that the logo is small in pixel size and memory size. There are a few reasons for this.
1. It will be faster to load for you and your customers. Smaller file size downloads quicker.
2. The logo is also transferred to the ticket. So keep it small.
3. Large images may decrease in sharpness as we compact it down.
4. It's a logo image, not a background image.


Please feel free to contact support via email or ring our office if you have questions or need more help.

Contact us on +44(0)1226 294413

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