Can not see image change - Update your browser cache

In this tutorial, I will explain why you might not see your recent image changes, whether they’re for an event or perhaps the logo of the ticketing website.

Next, I will discuss how to address this issue, which can occur whenever you update an image on the ticketing website and that webpage has already been cached by your browser.

Don’t worry, this is a common issue and often generates support questions for us. I recommend reading this tutorial, and if you still encounter problems, please feel free to contact us.


If you’re not interested in understanding why this happens, you can skip directly to the section titled ‘How to Refresh Your Browser Cache’.



Suppose you’re on the ticketing website and you decide to change an image. This could be the logo of the website or an image associated with an event. You’ve used the online admin area to complete this updated change. However, when you revisit the ticketing website and refresh the page, you notice that the image hasn’t changed. Don’t worry, we’ll address this issue in the following sections.


The Browser’s Cache - Why It Happens

Modern web browsers automatically cache all the images on the webpage you’re viewing. This caching occurs the first time you visit a webpage. If you revisit that webpage, the browser will not download the images again but will use the stored images from your browser cache. This process speeds up the loading time of the page. So, instead of displaying a new image that may have been updated, it will retrieve the old image from the browser cache, thus saving download time and providing faster viewing for you.

This is why it happens. It’s beyond Merlin’s control because the browser is on your device and that’s how its settings are configured. You can automatically clear the cache in your settings, but that is beyond the scope of this tutorial. You can use a search engine to help you with this if you want to explore that option. However, I recommend not changing that settings and instead performing a manual refresh, which I will explain next.


Pro Tip

You should clear your browser cache, cookies, and temporary internet files on a regular basis. This practice will help your device run optimally and can also fix certain problems, which is beyond the scope of this tutorial.


How to Refresh Your Browser Cache

In this section, I will cover two different operating systems. If in doubt, please Google “how to refresh my browser cache for (whatever browser you are using)”.


Windows - Chrome

To manually refresh the browser cache for a specific page (also known as a hard refresh), hold down CTRL and then press F5. This action will force your browser to refresh the cache for that page, i.e., download the images again.

You can also do this via the browser settings, but that is beyond the scope of this tutorial.



There are two ways to refresh the browser cache on a Mac:

Hold down Shift and click the Reload button.
Hold down Command, Shift and click the ‘R’ key.

Important Note

This process is beyond Merlin’s control as it pertains to an application stored on your device over which Merlin has no control.

Please note that a search engine, such as Google, can provide further explanations on how to refresh the cache on your device.


Please feel free to contact support via email or call our office if you have any questions or need further assistance.

Contact us on +44(0)1226 294413


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