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Ticket Sales Report

The ticket sales report allows you to see how many tickets have sold for particular days or sessions. It also allows you to see specific user information for tickets that have been purchased online.

If you can't see this report, you may need to add it. To do so, view "How to add new menu options"

To see Tickets sold via the entry date of the ticket:

1. Open “Admissions” from the left sidebar and select the “Ticket Sales Report” section.
2. Select "Entry Date"
3. Select a date range to look at tickets sold (This is the date the ticket is valid for, not when sold)
4. Select the "earliest sale date". Usually this will be when the tickets were first published.
(This is to run the reports faster so Merlin doesn't look from the beginning of time.)
5. Type in “WWW” in “Salesperson” to show Online Sales only. Leave Blank to see all sales including EPOS.
6. Report Detail. Select the option that shows you the level of detail you'd like to see.
7. Select “Walk in/online split” to see online and EPOS ticket sales.
(Remember to see this, leave “Salesperson” blank)
8. Click “Report”
9. Select “Preview” to see the report.

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To see Tickets sold via Sale date:

1. Open “Admissions” from the left sidebar and select the “Ticket Sales Report” section.
2. Select "Sale Date"
3. Select a date range to look at tickets sold based on sale date.
4. Type in “WWW” for “Salesperson” to show Online Sales only. Leave Blank to see all sales including EPOS.
5. Report Detail. Select the option that shows you the level of detail you'd like to see.
6. Select “Walk in/online split” to see online and EPOS ticket sales.
(Remember to see this, leave “Salesperson” blank)
7. Click “Report”
8. Select “Preview” to see the report.

 

Exporting Information:

1. After you have specified the requirements for the report, click on 'Export' at the bottom of the window.

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2. A window will open, Click on Excel Spreadsheet and then 'Next'.

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3. Make sure the 'Include Column Title' box is checked. Click 'Next'

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4. For the next 4 pages (Data Formats, Columns, Header & Footer and Layout), click 'Next' until you get to the 'File Name' page. Here, you will need to save the file in a place where you are able to retrieve it. Click on the Ellipsis (...) and save it somewhere memorable. Then Click on 'Execute'.

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5. Retrieve the file in your documents (or wherever you saved it) and open it. This is what the spreadsheet will look like. This can then be imported again elsewhere or the customer information can be used, i.e. Emails etc.

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